Warranty and Maintenance

1. The warranty period begins on the delivery date of the goods and is 2 years for consumers. For entrepreneurs (customers), their
If goods are used professionally and commercially, the warranty period depends on the agreement between the companies
Contract.
2. The entire product, including all its parts, is covered by a warranty.
3. If the goods are found to be defective, the consumer is entitled to:
A. Withdrawal from the contract,
B. Request a discount on the selling price,

C. Request free repair,
C. He/she may exercise one of his/her rights and request that the item sold be replaced with one free of defects.
4. If the consumer chooses the right to free repairs among these rights, the seller is; is obliged to deliver the goods
to repair or have repaired without charging any compensation such as labor costs, spare parts costs or anything else. The consumer
can also assert its right to free repairs against the manufacturer or importer.
5. Does the consumer exercise his right to have the goods repaired free of charge;
A. Renewed failure within the warranty period,
B. Allow for the maximum amount of time required for the repair,
C. In cases where it is determined by a report from the authorized service station, seller, manufacturer or importer that
repair is not possible;
The consumer may request from the seller a refund of the price of the product, a price reduction in proportion to the defect or, if
possible to request replacement of the product with a similar product without defects. The seller cannot accept the consumer’s request
refuse. If this request is not complied with, the seller, manufacturer and importer are jointly liable.
6. The repair time of the goods must not exceed 20 working days. This period begins on the date of reporting the malfunction of the
Product to the authorized service center or dealer within the warranty period and from the date of delivery of the product to
authorized service point outside the warranty period.
7. Malfunctions caused by using the product contrary to the instructions in the operating instructions are the responsibility of the
Guarantee excluded.

8. In the event of a dispute relating to the exercise of his rights under the guarantee, the consumer may contact
Contact the consumer arbitration board or the consumer court at your place of residence or at the place where the consumer transaction was carried out
becomes.
9. If the seller does not provide this guarantee certificate, the consumer can contact the General Directorate of Consumer Protection and
Contact market surveillance of the Ministry of Customs and Trade.

SITUATIONS OUTSIDE OF WARRANTY
1. Commissioning of purchased generators should be carried out by services authorized by Makjen Generator and not by the customer
yourself or another service. Failure to do so will void the generator warranty. The commissioning process only applies to the location
which the process is carried out. For use in a new location, it must be replaced by an authorized Makjen Generator dealer.
Service can be put into operation. The customer bears the costs for the second commissioning.
2. All maintenance work on all our generators within the warranty period specified in the regular maintenance schedule must be carried out by
The authorized Makjen Generator services can be carried out for a fee. If any of these maintenance tasks are not carried out,
the warranty for the generator expires.
3. Failures resulting from the use of materials not approved by Makjen Generator, malfunctions which
negligence, misuse, use with improper performance, incorrect placement, storage in improper conditions as well
Repairs, maintenance and interventions attributable to unauthorized services and individuals are covered by the generator warranty.
goes out.

4. If the purchased generator is not put into operation within 6 months, it should be kept under the condition
ensure that the storage conditions of the generator are met. If a machine is stored within the guarantee period (preservation),
the warranty for the generator expires.
5. For truck deliveries, it is the customer’s sole responsibility to place the machine on the truck in one after delivery
to maintain appropriate condition, including responsibility for transportation and unloading, until the commissioning process. In the event of
Any damage or malfunction that occurs during this time will void the generator warranty.
6. If the chemicals that need to be added to the cooling system to prevent pitting, erosion and deposits on the cylinder liner
or to the cylinder block, the generator warranty will be void due to malfunctions occurring.
7. During the warranty period, purchased generators, in addition to the original equipment and project, are provided with synchronous,
additional control units, panels, etc. No additional devices or projects can be created. If the
If retrofitting is carried out without the approval of the generator, the warranty for the generator will be void.
8. In the event of network failures and environmental influences such as earthquakes, floods, lightning strikes and similar natural disasters, the service expires
Generator warranty.
9. Makjen Generator is not responsible for any malfunctions that may arise as a result of the following
The selected mains contactor draws more current than the rated current of the generator.
10. The fuel, oil and cooling water used must meet the specifications in the user manuals. Otherwise
In the event of malfunctions or damage, the generator warranty is void.

11. If the generator is not operated for a long time, the battery may become discharged. The generator must be used once per
Run for a week to lubricate the engine, ensure long life and charge the battery. Otherwise it expires
Generator malfunctions void the warranty.